Privacy Policy
Privacy Policy Invisible Injuries ("we," "us," "our") is committed to protecting the privacy and personal information of our website visitors, members, donors, and those we support, including veterans and first responders. As a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) and Deductible Gift Recipient (DGR) status, we adhere to the highest standards of privacy and data protection. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and ACNC regulations concerning "vulnerable persons." 1. Collection of Personal Information We collect personal information that is necessary for us to carry out our work, including: - Name - Contact details (email address, phone number, postal address) - Date of birth - Information relevant to the services we provide (e.g., mental health information, service history for veterans and first responders) - Donation history - Feedback and responses to surveys We collect personal information directly from you through our website, over the phone, in writing, or in person. 2. Use of Personal Information We use your personal information to: - Provide support and services tailored to veterans, first responders, and other members of our community - Process donations and issue receipts - Communicate with you about our activities, programs, and events - Improve our services and programs through feedback and surveys - Comply with legal and regulatory obligations 3. Disclosure of Personal Information We do not disclose your personal information to third parties except: - With your consent - To our service providers who assist us in carrying out our work (e.g., IT service providers, financial institutions) - When required or authorised by law - To protect the rights, property, or safety of our organisation, our users, or others 4. Sensitive Information Given the nature of our services, we may collect sensitive information such as health information. We handle this information with the highest level of care and confidentiality and in accordance with the APPs. Sensitive information is only collected with your consent and is used strictly for the purpose for which it was collected. 5. Protection of Personal Information We take the security of your personal information seriously. We implement various measures to protect your data from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include: - Secure data storage systems - Regular security reviews and updates - Access controls and staff training on data protection 6. Access to and Correction of Personal Information You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe. 7. Complaints and Concerns If you have any concerns or complaints about how we handle your personal information, please contact us. We take all privacy concerns seriously and will address them promptly in accordance with our complaints handling procedure. 8. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date of the changes. Contact Us If you have any questions about this Privacy Policy or our privacy practices, please contact us at: Invisible Injuries Andy Fermo 14 Larkspur Place, Heathridge WA 6027 [email protected] 0411 624 406 Effective Date: 27 May 2024